Condescension looks down at others while laughing at them; compassion lifts others up while laughing with them
Jan29

Condescension looks down at others while laughing at them; compassion lifts others up while laughing with them

Suppose someone walking on a road slips and falls into a manhole. If onlookers laugh without helping, that would be terrible. …

Read More
We don’t owe our friends a positive response, but we do owe them a sensitive response
Dec24

We don’t owe our friends a positive response, but we do owe them a sensitive response

Suppose we try something creative for the first time and are unsure about the quality of the product: “Is it good? Is it …

Read More
Before a prescription can inspire action, the diagnosis must inspire conviction
Dec10

Before a prescription can inspire action, the diagnosis must inspire conviction

When we are in a position of guiding others, we sometimes find that people don’t listen to us. If our inputs are repeatedly…

Read More
Speak in a way that educates and engages, not enrages and estranges 
Nov22

Speak in a way that educates and engages, not enrages and estranges 

Suppose we have some knowledge that will be helpful or valuable for others. When we speak to share it with them, we sometimes…

Read More
Appreciating others’ achievement fosters extrinsic self-worth, appreciating their commitment fosters intrinsic self-worth
Oct22

Appreciating others’ achievement fosters extrinsic self-worth, appreciating their commitment fosters intrinsic self-worth

Suppose we are guiding someone, as when we are parents guiding our children. Guiding involves both correcting and appreciating:…

Read More
To speak effectively, learn to let go of what you think you are speaking and hear what others are hearing
Aug11

To speak effectively, learn to let go of what you think you are speaking and hear what others are hearing

While communicating with others, we are often surprised, even shocked by how they misunderstand us: “I spoke something…

Read More
Page 1 of 3123